Who we are
At Chéri Paw (“we,” “our,” or “us”), operated via [www.cheri-paw.com] (the “Site”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our products, or interact with our services.
By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our services to you:
A. Personal Data Provided by You
When you make a purchase, create an account, or contact us, we collect personal information, including:
- Contact Information: Name, email address, phone number, shipping address, and billing address.
- Order & Customization Details: Transaction details, order history, and specific customization requests (such as custom name embroidery for pet apparel and accessories).
- Communication Data: Information provided when contacting our Customer Care team or messaging us via social media (e.g., Instagram Direct Messages).
B. Payment Information
All payments processed through our Site are handled securely by third-party payment gateways (e.g., WooCommerce, PayPal, Apple Pay, or Google Pay). We do not store or collect your full credit card details on our servers.
C. Automatically Collected Data
When you browse our Site, we automatically collect certain technical information, including:
- Device IP address, browser type, operating system, and language preferences.
- Browsing behavior, referring/exit pages, timestamps, and interaction with our Site pages.
2. How We Use Your Information
We use the information we collect for the following operational and customer service purposes:
- Order Fulfillment: To process transactions, manage pre-order timelines (standard lead time: 10–14 business days), fulfill custom embroidery requests, and deliver your orders.
- Customer Support: To assist with sizing inquiries, custom order requests, order tracking, and general customer care.
- Service Improvements: To analyze Site usage, optimize site navigation, and improve our handcrafted product offerings.
- Marketing & Communications: To send you updates, newsletter announcements, promotional offers, or news about new collections (only if you have opted in). You may opt out at any time.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only under the following circumstances:
- Service Providers: We share data with trusted third-party service providers who assist in operating our Site, managing logistics, fulfilling orders, and processing payments (e.g., e-commerce hosting platforms, courier services, and payment processors).
- Social Media & Ad Platforms: We may use aggregated or masked data with analytics and advertising partners (e.g., Meta/Instagram Ads) to present relevant content and measure ad performance.
- Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulations to protect our rights and user safety.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how users interact with our Site.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of our Site (such as maintaining items in your shopping cart).
5. Data Security
The security of your personal data is important to us. We implement appropriate technical and organizational measures (such as SSL encryption and secure servers) to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is 100% secure.
6. Third-Party Links
Our Site or official social media channels (e.g., Instagram @cheri.paw) may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party platforms. We encourage you to review their privacy policies before providing any personal data.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access & Rectification: The right to request access to or updates of your personal data.
- Deletion: The right to request the deletion of your personal data, subject to legal and financial retention requirements.
- Opt-Out: The right to unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our operational practices or legal requirements.